Frequently asked questions

  • Booking link can be found here.

    Alternatively you can call 608-572-7930 or email jackpelkeylmt@gmail.com for appointments.

  • We ask for 24 hour notice for cancellations. Late cancellations may be subject to a fee. Please see our Cancellation Policy for more information.

    All policies can be found here.

  • No, it’s not required. It’s very common for clients to undress down to their undergarments for a massage, but what you wear is entirely up to you. Some people choose to keep on bras, binders, or tank tops — whatever makes you feel most comfortable.

    You should always undress to your personal comfort level. You will be properly draped throughout your session, with only the area being worked on uncovered at any time.

  • Yes! They can be found here.

  • Please note that on Saturdays and Sundays, the building entrance remains locked. When you arrive, simply call or text me, and I’ll buzz you in.

  • We share the small parking lot with Bar Corallini. If the lot is full, street parking is typically available nearby.

    Please note that the building is accessed via a set of stairs with a handrail, but unfortunately, it does not have an elevator. If accessibility is a concern, I offer in-home massage services as an alternative—please reach out via email to arrange an appointment.

  • At our practice, tipping is never expected or required. Our focus is on providing high-quality care and a comfortable, healing experience for every client.

    That said, if you feel moved to show appreciation through a tip, it is always welcome and sincerely appreciated. Whether or not you choose to tip, please know that your wellness, satisfaction, and continued trust in our services mean the most to us.

    Thank you for your support!

  • We do not bill insurance directly, but we can provide a receipt that you can submit to your provider if massage therapy is covered under your plan.

  • That’s entirely up to you! Some clients enjoy quiet relaxation, while others prefer light conversation. Just let your therapist know what makes you most comfortable.